University of Louisville football fans attending the Cardinals’ Sept. 1 opening game against Charlotte will notice several new features that are designed to aid location services and provide added customer service throughout the upcoming season.
New 15-foot-tall sign towers located throughout the parking lots will provide game day information, maps, directional information, tailgating policies and stadium prohibited items. Once inside the stadium gates, fans will see new “You Are Here” maps throughout the stadium to provide guests with location references. New wayfinding signage throughout the stadium is in place to direct fans in the appropriate direction.
Stadium personnel are introducing a new customer service platform this season that includes participation by the full game day staff throughout the stadium. “We are here for you” is a commitment to fans, donors and guests to improve everyone’s game day experience and assure that no question goes unanswered. It includes city and campus police on the streets around the stadium, parking lot staff, security and ushering staff, concession and catering personnel, cleaning contractors and physical plant staff who are all working to provide the best game day experience in not only the ACC, but in the NCAA.
In an effort to reconnect parents with lost children, UofL is providing a Tag-A -Kid program at Papa John’s Cardinal Stadium. Parents are encouraged to visit the nearest Customer Relations Booth to receive a wrist band on which they can include their contact information and attach to their child to speed reconnecting any inadvertent separations that may occur.
Patrons who need assistance before they enter the stadium can look for our new Customer Relations staff that will be located throughout the stadium parking lots. These staff members will be available to answer questions and relay information to the stadium command center on game days to help make everyone’s tailgating experience the best it can be.
Additional Important Items
Below are a few additional important items to note for Cardinal Football fans as they attend home games.
Accessible Shuttle Service
Papa John’s Cardinal Stadium provides golf carts throughout the stadium Bronze and Green lots for patron assistance to and from the stadium for every home game. These golf carts will help fans with accessibility needs to make the trip from the parking lot to the stadium gates. The carts are designed to transport One Customer and One Companion. Fans parking in any of the Green lots should walk to the west drive lane — which runs parallel to the train tracks — to find the Accessibility Shuttle Service. Golf carts will be stationed at Gate 5 at the end of the game for transport back to vehicles.
Fans are encouraged to participate in the pregame CardMarch, which provides fans an opportunity to greet the Cardinals and cheer them on as the team enters the stadium. The team will be dropped off on the south side of the Denny Crum Overpass on Central Avenue two hours and 15 minutes prior to kickoff (for example, 9:45 a.m. for a noon kickoff). With the assistance of the UofL marching band and spirit groups, the team will walk from the Green Lot, through the tunnel and into Papa John’s Cardinal Stadium. Fans are invited to arrive early and create an entrance way for the players as they head into the stadium.
Customer Relations Booths can be found at Sections 108, 120 and 132 and on the UPS Flight Deck near the south elevators. Services offered at the Customer Relations booths include but are not limited to:
- Providing general information assistance
- Tag-A-Kid / At-Risk Adult ID Program
- Lost and found
- Guest feedback forms
- Family / Assisted restroom entry codes
- Purchase game day program
- Curtained area for mothers to breast feed their children within Customer Relations Booths located at Sections 108, 120 and 132.
Patrons with wheelchairs that are not assigned a seat in a specific wheelchair section should park their wheel chairs in the nearest wheelchair seating section and check it in with the volunteer usher where it will be stored during the event. The stadium does not recommend leaving wheelchairs unattended in the inner concourse during the event.
Wheelchair Assistance Inside Papa John’s Cardinal Stadium
Wheelchair assistance will be available for all home games for fans needing assistance to get from the stadium entry gates to the concourse/vomitory near where they are seated. Fans are able to connect with the nearest usher/security guard at every stadium gate and ask for assistance. Fan Assistance staff will arrive with a wheelchair and provide assistance to the fan in need. This service will be provided both before and after UofL football games.
Fans just need to contact the stadium at 502.852.0083 prior to leaving the stadium. A Fan Assistance staff member will then return to meet the fan and provide a ride back to either the Accessible Shuttle Service golf carts at Gate 5 or the nearest stadium exit gate. Be advised that these staff members will not leave the stadium. Fans that are in need of assistance to their vehicle in either the Bronze or Green parking lots will need to utilize the Accessible Shuttle Service golf carts located at Gate 5.
Additional handicapped parking is available at the Floyd Street parking garage located at 2126 South Floyd Street. The Park and Ride Shuttle service will provide wheelchair accessible transport for handicapped fans from the garage to the stadium bus lane (located near Gate 3). The Park and Ride Shuttles run three hours before kick-off and up to two hours after the completion of the game. For example, for a noon game, the Park and Ride Shuttles will start at 9:00 a.m.
A curtained area for mothers to breast feed their children is available within Customer Relations Booths located at Sections 108, 120 and 132.
Papa John’s Cardinal Stadium has the capability to receive text messages from fans who want to report unruly fan behavior or any other issue without leaving their seat. Text “VILLE” <space> with the issue and location to 69050. A stadium staff member will let you know that we have received your text message and will work to ensure the issue is being addressed.
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